Ordering Information

You can order online through our secure site or feel free to contact us for more information about any of our products. We appreciate some customers wishing to pay by Credit Card, Debit Card or Charge Card may not wish to make online payments, if you prefer print an order form by clicking here or call 01772 454300 to make a phone payment.

Official Purchase Orders

We are happy to accept official purchase orders from Government Departments, local Councils, state sector schools, colleges, universities and similar establishments. To speed up your delivery please fax your order to 01772 455366. Orders should be posted to:

Laptopbits Limited
Midge Hall Farm,
Midge Hall Lane,
Midge Hall, Leyland PR26 6TN

Credit Accounts

We can only open credit accounts for UK Limited Companies following a credit check. In practice, to minimise our administration costs, we only open accounts for companies dealing with us on a regular basis. We would normally expect the first four or five orders to be paid by credit card.

Paypal

We accept Paypal payments. To pay by Paypal make payment to tony@laptopbits.co.uk
at http://www.paypal.com. Please email if you have any queries concerning Paypal payments. If you are ordering online select pay by Paypal and you will automatically be taken to the Paypal site.

Frequently Asked Questions

UK Customers...

UK buyers can pay by credit or debit card in the UK, or by cheque. We reserve the right to wait for cheque clearance before shipping goods.
Return to top of page

Overseas Customers...

Buyers in Europe and North America can pay by Paypal using debit or credit cards or by sterling cheque. Please note that for high value orders from Europe and most orders from North America we will only ship to verified Paypal account holders. For details of how to verify your Paypal account visit http://www.paypal.com

We do not supply laptops outside the UK without prior agreement.

We regret we cannot accept foreign currency cheques (including US dollar) because of the high cost of cashing these here in the UK. Please select the European Shipping rate when ordering online from North America or Europe.
Return to top of page

VAT and Sales Tax...

VAT is the UK equivalent of sales tax. VAT is payable by all customers in Europe unless they are VAT registered. European VAT registered customers outside the UK should contact us before ordering so we can verify your VAT number. We cannot verify VAT numbers retrospectively.

For convenience the total price excluding VAT is shown for most items as well as the price including VAT, shopping cart prices always include VAT.
Return to top of page

Postage and Packing...

Postage and packing prices are per order. We reserve the right to charge additional shipping costs on heavy items shipping to Europe or North America, we will notify you if this is necessary and you will have the opportunity to cancel the order if you do not wish to pay the additional charge, any payments made will be refunded.
Return to top of page

Delivery...

If the item you have ordered is in stock and is shipping to a UK address it will be shipped out for next working day delivery if ordered by 3.30pm, or shipped the following day for next day delivery if ordered later than 3.30pm. Orders shipping to destinations outside the UK are normally delivered within three to five working days.

If the item you have ordered is not in stock it will be shipped the day it arrives with us on the same basis as stock items. Non stock items are usually shipped within two to three days of order, however some orders will always take longer to fulfil. We try and advise customers when an order is likely to be delayed but this is not always possible.

Please contact us if your order is urgent and we will confirm if the item is in stock and if not when delivery is expected.

Orders for more than one item will usually be shipped once the order is complete. If you require part shipment please let us know.

Orders are usually shipped via Initial City Link, Royal Mail Special Delivery or Royal Mail International. Customers ordering online will normally receive an email confirming tracking details when goods are despatched.
Return to top of page

Privacy Policy...

Our privacy policy is very simple. We will use the information you provide us with to process your payment, and to process and deliver your order.

We will NEVER send you mailshots, unwanted emails, or try and sell to you by any other means including phone or fax and we will NEVER sell, loan or give your details to any other company or third party without your permission. As you can see the things that annoy most people about the way some companies sell annoy us as well!
Return to top of page

Contacting us, support, warranty and returns...

Unlike some companies we believe you have an absolute right to know how to get hold of us, what happens if something goes wrong and what to do if you need to return an item. You'll find our full contact details on the Contact Us section of the web site and support, warranty and returns information on the Support, Warranty and Returns page.
Return to top of page